Kaiser – Reimagining an Integrated Customer Experience

Jeremy Hitz, Product Manager, National Functions Systems and Technology at Kaiser Permanente, delivered an engaging session on ”Reimagining omnichannel experiences through digital transformation” at Cross Talk 2023 in North Carolina. Jeremy shared valuable insights and strategies which can help transform the way retailers approach their store operations.

Download the session presentation here. Please contact us for more details regarding SkillNet’s Oracle Xstore solution for Kaiser Permanente.

You can watch Jeremy’s session at Cross Talk 2023 here.

About Kaiser

Kaiser Permanente is one of the nation’s largest not-for-profit health plans, serving 12.7 million members. At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Consumer Payment Experience Program – Vision and Goals

Re-imagine a consumer-centric payment experience that is simple and integrated, allowing consumers to pay (for medical, premium, and pharmacy services, etc.) anytime, anywhere in support of affordability and consumer expectations.

• KP members expect a unified “One KP” payment experience
• Ensure a consistent appearance, user experience, and functionality across all platforms
• Streamline member actions across multiple platforms to minimize redundancy
• Enable digital strategy, including Rx capabilities, with the delivery of a payment’s platform

Oracle Xstore – Omnichannel Feature Design and Implementation

Centrally deployed features leveraging the SkillNet Integration Hub Web UI and base Oracle Xstore framework.