New Customer Journeys To Transform Customer Experiences

Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.

• Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
• Analyze customer experience solutions, methodology  and tools needed to create new customer journeys
• Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling

Speakers

Antonio Alvaro |

SVP Cloud and Digital Solutions and GM International, SkillNet

Rob Paschal |

Director CX & Design, SkillNet