The Oracle Retail Merchandising System is used by retailers for core merchandising support. SkillNet’s dedicated Merchandising practice provides solutions to simplify implementation and reduce the ongoing cost of support of the software. We have also worked extensively with leading retailers to provide Oracle Retail Merchandising Cloud services.
Oracle Retail Merchandising Expertise
Next Gen Cloud Services
- Retail Merchandising Foundation Cloud Service (RMFCS)
- Retail Pricing Cloud Service (RPCS)
- Retail Invoice Matching Cloud Service
- Retail Allocation Cloud Service
- Retail Integration Cloud Service (RICS)
- Retail Supplier Evaluation Cloud Service
On-Premise Solutions
- Retail Merchandising System (RMS)
- Retail Price Management (RPM)
- Retail Sales Audit (ReSA)
- Retail Invoice Matching (ReIM)
- Retail Trade Management (RTM)
- Retail Integration Bus (RIB)
- Allocation
Next Gen Cloud Services – Oracle Retail Merchandising Cloud Services
SkillNet Merchandising Cloud Implementation Package enables retailers to efficiently and cost-effectively implement Oracle Retail Merchandising Cloud Services by leveraging SkillNet’s accelerators. This solution is customized to meet each retailer’s unique needs, utilizing pre-built and pre-packaged deliverables to speed up the project timeline while minimizing risk.
For retailers looking to migrate to the cloud, SkillNet’s Cloud Migration Framework provides a standardized approach, equipped with pre-built tools to quickly identify potential areas of friction. This ensures a smooth transition, addressing challenges proactively to maintain operational continuity.
Recognizing that a merchandising solution is central to a retailer’s IT ecosystem, we adopt a holistic approach to implementation. Our team ensures that, in addition to the core merchandising solution, any related satellite applications, extensions, integrations, data, and reports are also seamlessly deployed in the cloud, delivering a comprehensive cloud solution.
Applications
Core merchandising applications are replaced by Oracle Merchandising Cloud Services
- Data
- Data migrated to Oracle Merchandising SaaS
- Data usage for other applications to be assessed and included in the implementation plan
- Extensions
- Any extensions will be reviewed to align with Oracle Merchandising Systems’ standard functionality
- Satellite
- Satellite applications are to be reviewed and re-engineered for the cloud (if required)
- Integración
- Integration as a Service can be provided by SkillNet
- Reporting
- Existing reports must be reviewed to determine appropriate migration to the cloud
Press release
Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory and In-store Tech
SkillNet and Oracle help Latin American retailer, Komax, scale with rapid growth and improve in-store shopping outings for customers.
Combining its integration and monitoring retail solutions with Oracle technologies, Oracle PartnerNetwork (OPN) member SkillNet strategically led the cross-border implementation and replacement of the retired system across all Komax locations.
Video
Watch the video – Enabling consistent and great shopping experiences through digital transformation by Pablo Gaete, Komax at Oracle Cross Talk 2022.
The suite of services deployed in all Komax brick-and-mortar stores across Chile and Peru included Oracle Retail Xstore Point-of-Service (POS), Oracle Retail Xstore Office, Oracle Retail Customer Engagement, and Oracle Retail Order Broker. In the back office, the retailer deployed Oracle Retail Merchandising System, Retail Price Management, Retail Sales Audit, Retail Invoice Matching, and Retail Trade Management to build a foundation for complex operations and inventory management.
On-Prem Solutions – Oracle Retail Merchandising System
SkillNet’s Aplicativos de Comercio Moderno provides all the required templates, configurations, and processes for the successful delivery of Oracle Omnichannel applications and Merchandising Suite.
SkillNet uses the applicable tools to speed up delivery and improve ongoing support.
These include:
- Customer Journey Catalog
- StoreHub integration
- Commerce DevOps framework
- Retail Monitoring – RetMon
Soluciones Globales de Soporte y Mantenimiento
Our dedicated support organization is composed of Oracle Retail specialists from Level 1 Helpdesk to our engineering team. Furthermore, our engineering and support teams work closely together to enable continuous development and continuous improvement with all of our customers.
Leveraging Active Monitoring tools, Machine learning, chat bots and analytics, SkillNet’s global support team provides retailers with support 24-7.
Level 1:
Also termed as help desk support: It is the first line of support for store associates. Support activities include logging the call, using a knowledgebase to resolve incidents and first level triaging of incidents that cannot be resolved.
Level 2:
Responsible for an initial prognosis of the issue to determine which technical team is best suited to further investigate or resolve the issue. This could lead to the ticket being redirected to a SkillNet development team, to Oracle, or to the client if the issue. If the issue is a business process or usage issue, SkillNet will advise the steps to perform to correct these issues.
Level 3:
Identified incidents that need response from the SkillNet in the form of clarification, configuration change or code change.
For code fixes, SkillNet will design, develop and system test the fix and promote it to integration test environment. If issues are deemed to be Oracle application or infrastructure issues, SkillNet will raise SR with Oracle to get these resolved and take any corrective actions as advised by Oracle support.
Blog
Technology solutions to overcome merchandise planning challenges
Merchandise planning is a critical process in retail, ensuring that the right products are available at the right time to meet customer demand and maximize profitability. In this blog, we explore the key components of merchandise planning, the process of selecting the right merchandising planning solution, and the importance of partnering with an experienced implementation provider to ensure seamless execution and success.
caso de estudio
Digital transformation at SINSA enhances in-store experiences
SkillNet partners with SINSA in the digital transformation of core retail systems (including POS, Merchandising & Store Inventory) to improve customer satisfaction and increase efficiencies in operations.
SkillNet ’s consulting expertise helped define and design new processes across the organization. One of the key areas of transformation was in the redesign of pre-sale and post-sale processes for customer engagements.
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SkillNet Solutions, Makers of Modern Commerce, brinda servicios de consultoría y tecnología a empresas que se están transformando digitalmente en empresas comerciales modernas.