RetMon helps in proactive monitoring of the retail systems, hence reducing the mean time to detect and the mean time to resolve issues.
Holistic Monitoring
Complete solution across technology stack
RetMon, monitors the entire technology stack in your stores (including retail pos monitoring) and provides visibility in a single easy to use dashboard.
- Business process: track the performance of customer journeys and store staff operations by tracing each iteration in complete flows
- Data: ensure streams of data are performing optimally and identify changes and exceptions
- Applications: analyze applications installed across your networks, including enterprise / console components, databases, POS and Inventory Management
- Networks: keep tabs on your corporate and store network availability to ensure minimal impact on performance and individual transactions
- Infrastructure: gain insights into the primary and peripheral systems across your corporate and store footprint including infrastructure KPIs
- Devices: oversee the performance of the devices on your corporate and store networks, such as POS receipt printers and network printers.
Application Performance Management
Retail POS observability across business operations
Incorporating tracking on new and existing applications, RetMon provides IT and business operations teams, rich and unique insights on applications and users.
Preconfigured Components
Best practice adoption
RetMon introduces the best practice KPIs for operations. These can then be adapted to individual requirements in each installation. Since the retail POS observability solution quickly integrates with incident management and collaboration tools, it becomes an integral part of the support model.
Operations Analytics
Increased visibility and simplified operations for retail systems
SkillNet has partnered with some of world’s largest global brands to optimize their retail systems. Using its deep expertise and open source tools, SkillNet has created RetMon for monitoring and observability of modern commerce systems.
Read the Blog – The Need for Consolidated Monitoring of Retail IT Landscapes
Case Study
Accelerating retail decisions with real-time data
Europe’s largest health and well-being retailer accelerates the pace of retail business decision-making by implementing a data mart to enable stores to respond in real-time to customer needs.
Client Testimonials
Bill Serva
CTO, Moon Valley Nurseries
The integration of Oracle Cloud solutions has revolutionized our approach to customer engagement. We now have the tools and insights to deliver personalized experiences that resonate with our customers.
By leveraging the power of Oracle Cloud and SkillNet Solutions’ expertise, Moon Valley Nurseries has successfully transformed its customer engagement execution, positioning itself for continued business growth and success.
Karl Ashmawy
President, Portabella
Our partnership with SkillNet Solutions has been transformative. To fuel our growth, embrace an omnichannel strategy, and ensure a uniform customer experience across all our brands, we collaborated with SkillNet to modernize our in-store systems. Their deep expertise in Oracle Retail has been instrumental in our success.
Gary Konitzer
Senior Director Information Technology & Ecommerce, Fleet Farm
We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. The new mobile app helps us directly connect with customers and provide better services. We are already seeing the impact of the increased engagement.
Get In Touch With Us
SkillNet Solutions, Makers of Modern Commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.